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FAQs
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What material are the jewels made of?Some jewels are made of stainless steel, others of 925 silver, and both are hypoallergenic materials. Stainless steel jewelry does not change its color with use, resists corrosion and tarnishing. 925 silver jewels can, depending on the pH of the skin or their care, oxidize and change color, but with specific products they can be cleaned.
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How do I know if a product is 925 silver or stainless steel?You can see the product material in its description.
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How can I avoid damaging the jewels?To keep your jewelry clean and intact for longer, try to avoid contact with creams, perfumes, various cosmetics, chemical products, avoid prolonged contact with water, do not let them come into contact with thermal water. When you're not wearing your jewelry, store it in the airtight bag.
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What are the payment methods?You can pay via Paypal, by bank transfer or using your credit card.
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How can I clean the jewelry?You can clean your jewelry with: - A damp cloth: pass it gently over the surface of the jewel, in order to clean it thoroughly. - Soap and water: get two basins full of hot water and add a few drops of neutral dish soap to one of these. Then moisten the corner of a microfiber cloth and rub the jewel, following the texture of the metal. After this operation, rinse the jewel in the second bowl, eliminating any soap residue. - Specific products: the most effective result is obtained with specific products for the oxidation of jewels, also available in supermarkets.
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How much is shipping?Shipping costs 7 euros. Orders over 80 euros have free shipping. The courier we ship with is SDA. These amounts may vary for areas outside the Italian territory.
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How long does it take for the package to arrive?Once shipped, the package will take approximately 24/48 hours to arrive at your home. You will also be sent the tracking code of your order by email. On public holidays the times could be longer.
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How long does it take for the package to be shipped?It may take up to 7 days to process your order.
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